Question 1

Will Angels on Duty™ come to my home on weekends and holidays?

jweb · Accepted Answer

We are available to assist you and the patient 24 hours a day, seven days a week, 365 days a year. Weekends begin at midnight Friday, and end Sunday at midnight. There is an additional charge for holidays. Holiday hourly and visit rates will be charged at one and one-half times the standard rate for the following:

New Year’s Eve 7:00 a.m. – 12:00 a.m.
New Year’s Day 24 hours
Easter 24 hours
Memorial Day 24 hours
Independence Day 24 hours
Labor Day 24 hours
Thanksgiving Day 24 hours
Christmas Eve 7:00 a.m. - 12:00 a.m.
Christmas Day 24 hours

Question 2

How do I arrange for Angels on Duty services? What if I have to cancel?

jweb · Accepted Answer

All service arrangements and termination of services must be made through the Angels on Duty (AOD) office. Please must notify us of any changes in service at least twelve hours prior to such need or change; otherwise you will be responsible for paying a cancellation fee, equal to a two hour charge for hourly service (show up pay) or one-half of the visit charge.

Question 3

Are all services from Angels on Duty staffed by your employees?

jweb · Accepted Answer

Yes, all services are provided by employees of AOD. AOD will honor special patient requests for specific staffing to the extent reasonably possible. We cannot guarantee coverage of all shifts requested, but will provide reasonable notice to the patient of any shifts that cannot be fully staffed.

Question 4

What are the billing policies for Angels on Duty services?

jweb · Accepted Answer

You are responsible for all charges incurred for services requested from AOD, and are expected to make payment within five business days of invoice receipt. AOD reserves the right to change the service rates set forth upon fourteen days notice. You are responsible for submitting all claims for reimbursement to insurance companies or other third party payers. AOD reserves the right to suspend services in the event of non-payment within ten days of billing date. Angels On Duty, Inc. also accepts major credit cards.

Question 5

What if I want to hire an individual employed by Angels on Duty and bypass your organization?

jweb · Accepted Answer

Angels on Duty is a provider of private duty services, but we are not an employment agency or placement service. Our patients may not privately employ or engage any member of the AOD staff who provides services to the patient. If you infringe on this policy, you will be required to pay AOD a finder's fee equal to fifty percent of that staff member’s annualized rate of service

Question 6

As a patient, what are my rights?

jweb · Accepted Answer

Please review our patient's right policy under the Health Information Privacy Portability Act, available by clicking here. We will also need permission to release records to accrediting bodies and individuals involved in continuity of care

Question 7

What if the personality of my Angel isn't the right fit?

jweb · Accepted Answer

We'll do our best to match you with someone whose personality is a good fit for you. Please remember, however, that AOD is an equal opportunity employer. Staffing will be provided without regard to race, sex, age, religion, nationality or disability.

Question 8

How does Angels on Duty handle my transportation needs, for instance, when I have a doctor’s appointment or need to go to the market?

jweb · Accepted Answer

Angels on Duty employees may transport a patient if the following conditions are met:

The patient has a car available for employee to use (employees are not permitted to drive the client in the employee’s car).
The patient provides insurance, including full coverage-comprehensive, collision, and liability for the patient's vehicle.

AOD reserves the right to transport clients - or not - at management discretion.

Question 9

What if I don’t need to be transported but need your employee to run an errand?

jweb · Accepted Answer

If the employee is required to perform errands in the employee’s own car, you will be charged a per mile rate, based on the most current federal reimbursement guidelines.

Question 10

I have made advanced decisions about my care and life choices should I become physically and/or mentally disabled. How will Angels on Duty handle those requests?

jweb · Accepted Answer

Please notify us of any such decisions or documents. All patients cared for by AOD are considered a full code unless otherwise directed by the patient, a caregiver, or a physician’s order.

Question 11

Where can I get more information about Alzheimer's Disease and Dementia?

jweb · Accepted Answer

Please visit https://www.alz.org/greatermissouri for more information.

Question 12

How long has the agency been in business?

jweb · Accepted Answer

Angels on Duty, Inc will be celebrating our 22nd year in April. It has been a pleasure serving our clients for the last 21 years.

Question 13

What services does the agency provide?

jweb · Accepted Answer

We have several different services to customize your care. See the Our Services page for details.

Question 14

How are your aides screened before being hired?

jweb · Accepted Answer

Our aides go through a 15 point hiring process.  Included in that screening and hiring process are the following: Phone interview, In-Person Interview, Professional and Personal reference checks, Family Care Safety Registration, Employee Disqualification List, Drug Screen, Home-Health Aide Competency Exam, 6 written skills tests, criminal background check, Skills training, Insurance verification and certification verification.

Question 15

What kind of experience/certification do the aides have to have prior to being hired?

jweb · Accepted Answer

We require a minimum of 6 months to one year experience in caregiving.

Question 16

What type of training does the company provide to the employees?

jweb · Accepted Answer

Does it include dementia training?  Our angels receive training in Dementia/Alzheimer's (Beginning to Mid stages and Mid to Late stages), Personal Care, Back Safety, HIPPA, and Hospice/End of Life care.

Question 17

Are the employees insured and bonded?

jweb · Accepted Answer

Yes, our employees are insured and bonded.

Question 18

Does the agency provide employee job descriptions in writing for clients?

jweb · Accepted Answer

Job descriptions are available upon request.

Question 19

What kind of supervision is given to the aides?

jweb · Accepted Answer

Field Supervisors do regular Supervisory Visits at the patient's homes.  An On Call Supervisor is available 24 hours.

Question 20

What happens if an aide calls in?

jweb · Accepted Answer

We are unique in that we prefer to be proactive instead of re-active. This is why we have a "first available" list. Our angels voluntarily sign up to be "first available" for any shifts that open up. We use this list of caregivers for any shifts that become available with short notice.

Question 21

Does the agency provide Worker's Compensation in case their employees are hurt on the job?

jweb · Accepted Answer

Yes, our agency provides Worker's Compensation.

Question 22

Is a registered nurse available for your staff on a 24-hour basis to handle emergencies?

jweb · Accepted Answer

Yes, a registered nurse is available for your staff on a 24-hour basis in case of emergencies.

Question 23

Does the agency provide a free assessment by a qualified professional prior to the start of service?

jweb · Accepted Answer

Absolutely. An RN or qualified supervisor will meet with the client prior to starting services. The initial care plan is established at this time, so that we my provide your caregiver with all the required details prior to their first shift.

Frequently Asked Questions