Angels On Duty Employee Code of Conduct
Ensuring Respectful and Professional Care
At Angels On Duty, we pride ourselves on providing compassionate, professional, and respectful care to all our patients. Our Code of Conduct is designed to guide our employees in delivering the highest standard of service while maintaining the dignity and safety of our patients. Please familiarize yourself with these guidelines to ensure that every interaction reflects our core values.
Clinical Situations
Patient’s Condition Changes
Action: Contact Angels On Duty Supervisor immediately.
Emergency Happens
Action: Contact Angels On Duty Supervisor immediately.
Hospice Patient Passes Away
Action: Inform the hospice company and Angels On Duty Supervisor at an appropriate time.
Patient Needs Supplies
Action: Anticipate supply needs and ensure they are restocked before running out.
Patient is in an Unsafe Environment
Action: Contact Angels On Duty Supervisor and report any suspected abuse or violence.
Patient is Abusive Towards Employee
Action: Contact Angels On Duty Supervisor immediately.
Financial Situations
Patient Wants to Hire You Privately
Action: You should only work for your patients through scheduled appointments with Angels On Duty.
Patient Wants to Give You a Tip
Action: Politely inform the patient that you are not allowed to receive tips.
Patient Wants to Give You a Gift
Action: Accept gifts only if they are of nominal value ($20.00 or less).
Patient Wants to Give You Something
Action: Do not take any items from the patient’s home.
Shopping With or For Your Patient
Action: Keep all receipts and record them in a journal.
Patient Having Trouble With Checkbook
Action: Financial matters should be discussed between the patient and their family.
Patient Social Situations
Patient Smokes, Says “Go Ahead”
Action: Smoking with your patient is prohibited.
Patient Drinks, Says “Have One”
Action: Drinking with your patient is prohibited both on and off duty.
Patient Offers You a Bed to Sleep In
Action: Sleeping while on duty is prohibited.
Patient Doesn’t Have a Car and Needs to Go Somewhere
Action: Never take a patient in your car; use their car if transportation is necessary.
Dining Out With Patient
Action: Never assume the patient will buy your lunch.
Patient Wants to Meet Your Children or Family
Action: Do not bring your children or family to work with you.
Patient Wants Your Phone Number
Action: Do not give your phone number to the patient.
Employee Social Situations
Employee Needs to Make a Phone Call
Action: Refrain from using your cell phone while at work.
Employee Having Personal Problems
Action: Do not discuss your personal problems with the patient.
If Your Relief Doesn’t Show Up
Action: Call your supervisor after 15 minutes. Discuss staffing issues only with your supervisor, not with the patient.
General Guidance
These guidelines are not exhaustive, and other situations may arise. When in doubt, always contact your supervisor for further instructions and support.
By adhering to these guidelines, we ensure that our care is always respectful, professional, and aligned with the values of Angels On Duty. Thank you for your commitment to providing exceptional care to our patients.
Contact Us
For any questions or further clarification on our Code of Conduct, please reach out to your supervisor or contact us.
