The Angels Code of Conduct
Remember, you are a guest in the patient’s home. Treat them and their property with respect. Many situations will arise when you are in their homes; use your good judgment and the following these tips as a guide.
Clinical Situations:
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Employee Should
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Patient’s Condition changes
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Contact Angels On Duty Supervisor
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Emergency happens.
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Call 911, then Angels On Duty.
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Hospice Patient passes away.
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Call Hospice Group & Angels On Duty Supervisor at appropriate time
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Patient needs supplies.
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Anticipate supply needs, do not run out of supplies.
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Patient is in an unsafe environment
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Contact Angels On Duty Supervisor, report suspected Abuse or Violence
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Patient is abusive towards employee.
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Contact Angels On Duty Supervisor
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Financial Situations:
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Employee Should
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Patient wants to hire you privately.
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You should only work for your patients when scheduled through Angels On Duty.
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Patient wants to give you a tip.
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Tell the patient that you are not allowed to receive tips.
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Patient wants to give you a gift.
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As long as the gift is of a nominal value($20.00) or less.
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Patient wants to give you something.
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Do not take any items from patient’s home.
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Shopping with or for your patient
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Keep all receipts in journal
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Patient having trouble with checkbook
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Financial matters are for family to discuss with patient.
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Employee Social Situations:
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Employee Should
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Employee needs to make a phone call.
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Refrain from using cell phone while at work.
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Employee having personal problems
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Do not discuss your personal problems with your patient.
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If your relief doesn’t show up.
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Call supervisor after 15 minutes. Only discuss staffing issues with supervisor, never patient.
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Patient Social Situations:
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Employee Should
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Patient smokes, says “go ahead”
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Smoking with your patient is prohibited.
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Patient drinks, says “have one”
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Drinking with your patient is prohibited on or off duty.
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Patient offers you a bed to sleep in.
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Sleeping is prohibited.
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Patient doesn’t have a car, and needs to go somewhere
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Never take a patient in your car, only in their car.
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Dining out with patient
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Never assume the patient will buy your lunch.
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Patient wants to meet your children or family.
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Never bring your children or family to work with you.
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Patient wants your phone number
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Do not give your phone number to your patient.
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* These are not the only situations that may arise when with patients... when in doubt call a supervisor.
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636-980-HALO (4256) • St. Louis: 636-294-WING (9464)
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